Careline Response Officer
Posted 12 days ago - Expires in 8 hours

Chesterfield, Derbyshire,
Permanent Part Time
£18,870 - £20,541 per annum pro rata
11 Applications

Reference: CBC180052

Salary Details: £18,870 - £20,541 per annum pro rata
Job Term: Permanent, (3 posts avaliable)
Appointment type: Part time
Hours: 24 hours per week on a rota basis
Location: Stonegravels Depot
Department: Careline
Division: Housing
Closing date: 16 December 2018
Provisional interview date: 3 January 2019

We deliver a 24/7 Careline and Response Service to 4200 customers to help people maintain independent living in their own home, and opportunities have become available to join our Team, which is a leading provider of these services in the North Derbyshire area.

You must have excellent communication skills, including the ability to communicate sensitively and effectively with vulnerable people of all ages and cognitive ability, and an understanding of the needs of older and vulnerable people.

You must have a current Drivers Licence which allows you to drive vehicles with a manual gearbox (a vehicle will be supplied to use during working time), and be able to work on your own initiative, with minimal supervision. You should ideally have experience of using computer systems and must have the ability to accurately input and extract information from IT systems, completing accurate, clear and concise reports.

All posts within Careline & Support Services are subject to an Enhanced Level Disclosure with the Disclosure and Barring Service.

You will provide an immediate and effective response service to all customers connected to the system, ensuring that all calls are responded to immediately and that appropriate action, advice, and assistance is given or obtained as quickly as possible, and that all relevant persons are kept informed as appropriate

You will attend to calls for assistance from customers and where appropriate summon medical or such other services as required, give emergency help and general assistance in the case of accident or illness, and assist service users who have had a fall to be picked up.

You will also be responsible for handling and managing alarm equipment, including the installation of alarm units, and carry out health and safety checks as required at the Council’s sheltered housing schemes.

You will work a rota system covering shifts 24/7 over 365 days per annum.

When applying for this post, you should take note of the information contained in following documents: the Job Description, Person Specification, and ‘Information on the Role of a Careline Response Officer’.

How to apply

CVs are not accepted, please download and complete the application form below and return it by email to Your application must be received no later than the closing date shown below.

See our guide to applying for tips on how to complete your application form and for details of other ways to apply.