Centre Manager
Posted 2 months ago - Expired 1 month ago

Sheffield, South Yorkshire,
Permanent Full Time
£35,000 to £40,000
1 Applications

The role of Centre Manager is varied and demanding. You will have responsibility for the day to day running of the AMP Technology Centre. You will be expected to manage, support and inspire a small team and to ensure that AMP Technology Centre customers are receiving high levels of customer service in a quality environment.

Key elements of the role include the marketing and letting of office and workshop space at the AMP Technology Centre, along with related services, ensure effective buildings management including overseeing maintenance and cleaning contracts, and day to day financial management.

Creative Space Management is an exciting company to work for and we believe our employees are crucial to our business.

Context
The AMP Technology Centre is a key part of the Advanced Manufacturing Park located in Rotherham, South Yorkshire and provides a cluster of workspaces, production units and R&D facilities for 21st century engineering and energy related sectors. With major global brands such as Boeing and Rolls Royce already located here, and at the heart of a cluster of many leading manufacturing and engineering companies located across South Yorkshire, the Advanced Manufacturing Park is one of the leading places in the UK for advanced manufacturing and engineering businesses.

Advanced Manufacturing Park Technology Centre
The facility aims to accelerate business growth and encourage inward investment of advanced manufacturing, engineering and sustainable energy companies. It is intended to support fast growing businesses and to provide them with opportunities to expand into larger units within AMP.

Creative Space Management (CSM) is committed to providing the highest quality of customer service and expects all employees to have an enthusiastic, empathetic approach to its clients. The company is committed to equality of opportunity and encourages all its staff to fulfil their potential. Team work is extremely important in a busy environment such as AMP Technology Centre and you will need to be able to act under your own initiative as well as be a committed team player.

The Role
The role of Centre Manager is varied and demanding. You will have responsibility for the day to day running of the AMP Technology Centre. You will be expected to manage, support and inspire a small team and to ensure that AMP Technology Centre customers are receiving high levels of customer service in a quality environment.

Key elements of the role include the marketing and letting of office and workshop space at the AMP Technology Centre, along with related services, ensure effective buildings management including overseeing maintenance and cleaning contracts, and day to day financial management. In addition you will act as a liaison between AMP Technology Centre and Sheffield City Region Combined Authority, the project owners, in addition to liaising with other stakeholder groups.

You must have outstanding customer service skills and be organised, responsible and efficient. In addition, you should have some financial management experience as you will be expected to manage the AMP Technology Centre operational budget to maximise income and keep expenditure within budget. A background working within the advanced engineering and manufacturing sector would also be advantageous.


Responsibilities
You will be expected to undertake a wide range of duties including but not limited to those listed below:

General Management:
• Be responsible for the day to day management of the AMP Technology Centre.

• Take the lead responsibility for reporting to the project owners, preparing a monthly report and chairing monthly meetings.

• Line-manage the AMP Technology Centre team and offer guidance, inspiration and support as necessary.

• Ensure that all customers’ needs are met effectively and that any complaints, issues or feedback is dealt with promptly.

• Ensure the smooth running of conference facilities, customer parking and other scheduling duties carried out by the team.

• Provide the CSM Directors with regular information and reports regarding occupancy levels, meeting-room usage, etc as requested and updates on any issues affecting the AMP Technology Centre.

• Seek to identify new income streams & services and to continually monitor and improve on existing service areas.

• Maintain high occupancy levels and high numbers of virtual service & conference users.

Business Support & Networking:
• Encourage client networking both within the building and with other partners throughout the region to stimulate a positive and collaborative environment.

• Provide advice, support and signposting as appropriate for client companies seeking advice or support in the development of their businesses – liaise with key agencies such as RIDO and the Chamber of Commerce.

• Act as a champion for the companies based at the AMP Technology Centre, helping to raise their profile and publicise their achievements.

• Programme an annual events diary to include social, business and sector events.

Buildings Management:
• Ensure that the building is maintained and cleaned to a sufficiently high standard and arrange any repairs, maintenance, etc as necessary promptly and within budget.

• Manage and monitor all maintenance and repair contracts and annually review the quality and effectiveness of theses service to ensure best value.

• Ensure that a robust maintenance & redecoration schedule is in place and updated accordingly.

• Log all faults, repairs and maintenance visits to ensure up to date records and that any building issues are reported to the project owners.

• Ensure all relevant Health & Safety regulations are complied with and assist with Health & Safety activities, in particular First Aid and fire evacuation procedures. To also ensure that any contractor working on site has undertaken a full risk assessment and that their qualifications & insurances have been checked & documented prior to commencement on site.

• Undertake a weekly fire alarm test and ensure test results are logged accordingly.

• Promote and encourage recycling activities both within the centre and the wider estate. Seek to reduce the amount of waste the AMP Technology Centre contributes to landfill and to investigate and evaluate new recycling initiatives.

ICT:
• Take a proactive approach to ensure the effective support and maintenance of the telephone and internet systems on a day to day basis, liaising with third parties as applicable to make sure that service level agreements are met.

• Ensure that adequate procedures are in place for effective service commissioning and decommissioning and that client records are kept up to date at all times.

• Monitor and track system usage to detect service abuse and facilitate capacity planning.

• Take a lead sales role in respect to the provision of telephony and Internet services to clients, maintaining an adequate knowledge of these systems as applicable.

• Ensure that billing information in collected and correlated in line with client service selection.

• Oversee the updating of content on the AMP Technology Centre website via a content management system (CMS).

Financial Duties:
• Oversee purchase and sales invoices, and manage the day-to-day accounts for the AMP Technology Centre, ensuring that all data is accurate and charged to the correct customer accounts.

• Ensure aged debtors are managed effectively to minimise bad debts in addition to managing creditors.

• Assist with the preparation of an annual budget and monthly management accounts to ensure information is accurate and performance is monitored and on target.

HR & Administration:
• Be responsible for the administration of HR record-keeping including staff rotas, holidays, TOIL & sickness records.

• Carry out regular team meetings, appraisals and identify training requirements and professional development needs.

• Ensure all centre information sheets, application forms, etc are kept up to date and reviewed regularly.

• Ensure all centre procedures and systems are implemented correctly and adhered to by all staff.

Customer Relations:
• Handle client negotiations to maximise both occupancy and income within the centre.

• Ensure that each client has a completed current licence or lease as applicable.

• Be responsible for marketing the centre to ensure high occupancy levels are achieved and maintained and that the profile of the AMP Technology Centre remains consistently high within the region.

• Work with the team in the handling of new enquires and accompanying of prospective new tenants on viewings of offices, providing quotations, etc.

• Encourage the continued development of the AMP Technology Centre and help keep its high public profile by organising tours for visitors, liaising with funders, project owners and other stakeholders and responding to press enquiries.

• Undertake to enter the AMP Technology Centre for any awards or competitions which would further raise the profile of the centre and maintain its position as an example of best practice.

Other:
• Be an integral part of the AMP Technology Centre team.

• To act as an ambassador for the AMP Technology Centre, ensuring that your behaviour reflects well on the company.

• To act as a liaison and champion for the wider sector.

• To assist CSML Directors with other aspects of the Company’s business as required.

• Any other duties as requested by the CSML Directors in order to meet the changing needs and demands of the business.