Head of Client Services
Posted 9 months ago - Expired 7 months ago

Sheffield, South Yorkshire,
Permanent Full Time
£30000 to £40000

Head of Client Services - Sheffield

Role: Head of Client Services


Salary: Up to £40k DOE

Location: Sheffield

Our client is an award-winning marketing agency.

The role:

Leading & managing the client services team to ensure a high and professional level of service is provided
Primary responsibility for some major accounts
Strategic planning of client marketing campaigns
Client budget planning and management
Input at strategic level to other clients handled by other members of the team
Liaising with clients at a senior level on a day to day basis
Promoting expansion of business with existing clients
Contributing to new business enquiries, specifically pitches
Working with members of the client services team and our external new business agency to generate and develop new accounts
Ensure that all client projects are delivered on time and to budget, even when primarily managed by other members of the team
Development of internal procedures and initiatives to improve the agency both creatively and strategically
Manage external suppliers (such as digital marketing and PR agencies) to ensure they deliver on time and to budget
The Head of Client Services will be part of the company’s senior management team (made up of the directors and department heads)
Direct line management responsibility for all members of the client services team
Contribute to continual business improvement by identifying efficiencies and improvements within our current processes & operations

The successful candidate:

Will ideally have previous agency experience (at Account Manager level or above) essential
Understanding of both B2B and B2C environments
Sound knowledge of both traditional and digital marketing
Proficient in Microsoft Office (essential), Microsoft Project (desirable)
Confident when presenting to senior client stakeholders
Ability to be flexible and work additional hours when required
Own car and full driving license essential

Glu Recruit are an equal opportunities employer.