Operations Manager Posted 3 months ago - Expired 1 month ago
Operations Manager - Sheffield
Role: Operations Manager
Salary: Up to £35K DOE
Our client are industry experts in the healthcare field.
Purpose of the Role
To work with fellow Directors to develop strategy and deliver against the business plan.
To take ownership for the overall performance of your business area working with other areas to achieve company objectives.
To maximise the utilisation of all resources within the Operations Team.
To work with other areas to help grow revenues and improve operational efficiency
To recruit, train, develop and manage your team, performing regular 121 and probationary reviews, undertaking disciplinary action and performance meetings as and when required. Leading by example you will ensure your team are motivated, delivering high standards and working within the competency and the policies/protocols defined by the company.
To ensure delivery against agreed KPI’s’, that all process and procedures are in place and that the team are represented at management meetings. Working together to agree best practice.
Resource Management and Resource planning - identifying the amount of team resource required and the specific skill set to meet the needs of the business operations. Manage the deployment, and scheduling ensuring sufficient staff coverage to meet our contractual requirements.
To identify operational efficiencies ensuring maximum use of IT systems and supporting the development of information systems to enhance the service provided.
To review all operations and ensure the appropriate policies and procedures are in place, relevant, available and trained to staff. This includes the development of audit tools and requires scheduled review period is undertaken.
You will be required to support the sales in identifying new products and services, which a client may need and accompanying them on sales pitch.
To work with the Management team to review all operations and ensure the appropriate policies and procedures are in place, relevant, available and trained to staff. This includes the development of audit tools and requires scheduled review period is undertaken.
To provide a high level of customer service at all times, working with our clients to develop solutions and resolve issues. Supporting the client and Customers service team in delivering our services.
To handle efficiently all complaints in line with the company complaints procedure.
Liaise with outside suppliers regarding updates and queries.
To ensure that the Equality and Diversity policy is fully implemented at all times, demonstrating commitment to equality and diversity strategies and policies.
To take responsibility for own personal development and update knowledge and skills, with support from the business to perform the role at an effective level.
Undertake such training as is deemed necessary to improve personal performance and knowledge.
To maintain confidentiality of information and files in accordance with policy.
Carry out duties and responsibilities in accordance with the Health & Safety Policy and relevant Health & Safety Legislation.
Perform duties not specifically identified in the job profile but which are in line with the general responsibilities of the post.
Ensure that duties are undertaken with regard and compliance with the Data Protection Act and other legislation.
The successful candidate:
Experience in a similar operational management role is essential
Good Standard of Written & Spoken English
Knowledge of IT business software such as Microsoft Office, Word, Excel & Outlook
Office administration systems experience
Account management experience
To have worked in B2B business
Customer Service champion experience
Ability to use own initiative.
Ability to work within a team.
Excellent verbal and written communication skills.
Excellent organisational and analytical skills.
Ability to work with minimum supervision.
Excellent IT skills.
Ability to cope in pressurised/stressful situations.
Act with tact and diplomacy.
Ability to deal with confidential matters.
Ability to prioritise and work to tight deadlines.
Ability to carry out complex instructions.
Ability to analyse date and produce written reports.
Ability to maintain a diary.
Ability to keep accurate records.
Degree level educated (desirable)
Advanced excel skills (desirable)
MS Project (desirable)
Project management experience (desirable)
Glu Recruit are an equal opportunities employer.