Customer Service Administrator Posted 2 months ago - Expired 9 days ago
Customer Service Administrator - Sheffield
Role: Customer Service Administrator
Salary: £16,000 - £18,500 depending on experience
Our client are a fast growing online accommodation business.
This position will include being the first person both current and perspective customers speak to, so excellent telephone skills are required. The role will also include administrative duties along with the opportunities to be involved with other aspects of the business such as marketing and sales.
The position will allow the successful candidate to introduce new ideas and grow with the company.
Day to day duties are varied and could include (but not limited to):
Managing accounts, speaking with customers, resolving problems.
Answering calls, logging cases and resolving issues.
Managing social media and various other marketing.
Liaising with suppliers and clients.
Data analysis and recognising trends.
Office administrative tasks.
Provide input and ideas on website designs and other systems.
This role is varied and the successful applicant has the opportunity to move into a role that are suited to and enjoy over time.
The successful candidate:
Experience in customer service & administration is essential
Must have an excellent telephone manor, with the ability to communicate confidently and clearly during telephone calls.
Must be able to write emails in a clear and concise format without spelling or grammatical errors.
Glu Recruit are an equal opportunities employer.