Website Software Support Posted 2 months ago - Expires in 4 months
Pipe Ten are a highly experienced and talented tight-knit team that are passionate about they do and proud of how they do it. Their continued success will be based on being an effective team whilst following their shared vision and values.
Pipe Ten provides services to thousands of small business, web agencies and enterprises around the UK and further afield. As a collective of passionate web experts, they deal with both the tried-and-trusted and the bleeding edge of web services, software and security.
Based in world famous “Steel City” of Sheffield Pipe Ten are privileged to be based in a green modern cityscape set against the stunning backdrop of the Peak District National Park.
All members of staff work in Pipe Ten’s contemporary open plan office within a converted mill building in the heart of the historic Kelham Island district of Sheffield, about 10 minutes walk from the City Centre.
Alongside the attractions of the Peak District National Park. Sheffield is a great place to live and work offering galleries, parks, shopping, sports and music venues, and the largest theatre complex outside London,with excellent transport links within easy commuting distance of Leeds, Manchester and York.
Kelham Island itself is one of Sheffield’s oldest industrial areas dating back to the 1100s which has recently undergone a significant transformation. It has quietly become one of the most exciting parts of the city with the remains of the numerous cutlery and steel workshops which now house everything from indie shopping arcades and markets to microbreweries, pubs and galleries which give the area its distinct charm.
This role is ideally suited to a self motivated individual looking to build further on existing experience with bleeding edge web technologies; their availability, performance, security and support of.
Working within a small but experienced, growing and passionate team; you will be very quickly exposed to all elements of operations with the opportunity to specialise.
The role’s main focus will be providing support and assistance to Pipe Ten’s wide range of customers. This will be primarily helping customers with launching and keeping their website applications live and online. It will also involve supporting customers to use whatever services they may take from Pipe Ten including email, DNS, Domain Names, VPN, SSL, website migrations and more. The primary method used to communicate with customers will be via email/tickets and live chat but may also include telephone conversations from time to time.
Pipe Ten are proud of their history of their team’s long service records within the organisation as they very much like to retain and reward talented and ambitious individuals. They positively encourage all team members to follow their passion to direct their career in their areas of interest whether that might be server administration, engineering, security or anything else. There are always long term opportunities to fulfil your career in the direction you want with Pipe Ten.
The right individual will be a master of their own destiny, that is willing to learn, define direction of projects being worked on and ultimately share in the success of the company.
Minimum Starting Requirements
You must have exceptional communication skills both typed and verbal in English.
You must demonstrate a driven, committed, flexible and proactive approach to work.
You must have a passion for technology both inside and outside the working environment.
You must have the ability to work well under pressure.
You must take professional pride and seek to exceed customer expectation.
Other Desirable Skills or Knowledge
Previous experience in similar customer support or server maintenance focused roles.
Demonstrate basic understanding of:
Basic Web Infrastructure such as Http(s), Website files, DNS, Email, FTP and Databases.
Scripting/Web Development or Programming.
Common website applications such as WordPress, Umbraco, Magento etc.
Virtualisation or containerisation.
A team player able to work autonomously and with minimal supervision in a small team.
Circa £ 25,000 per annum.
Flexible Working, Part Time or Full Time.
28 days leave including bank holidays.
Westfield Health Plan.
Free Friday Breakfast Butties.
Free Friday Afternoon Beer Fridge.
Company mobile phone, mobile internet connectivity and laptop.
How to Apply
To apply for this position please email a copy of your CV through to email@example.com in either Word or PDF format.
Applications will only be accepted from candidates who are authorised to work for any UK employer.