Home Based IT/Customer Support (Weekends and Bank Holidays)
Posted 6 days ago - Expired 20 days ago

Home Based,
Permanent Full Time
c. £12.00 per hour

Sue Ross Recruitment currently have a fantastic opportunity for a part time Customer Service/IT Representative to work from home, covering weekends and bank holidays. The company are a high tech media company with offices based in North Derbyshire, however this is a remote working position with a company laptop and phone provided.

Sue Ross Recruitment currently have a fantastic opportunity for a part time Customer Service/IT Representative to work from home, covering weekends and bank holidays. The company are a high tech media company with offices based in North Derbyshire, however this is a remote working position with a company laptop and phone provided.

This newly created role involves providing 1st and 2nd line support via telephone and email, providing an efficient and effective service to customers who log issues with their equipment, as well as logging requests. The successful candidate must respond within agreed service level times and ensure an efficient resolution of all issues.

Duties and responsibilities include;

• Providing 1st line support via telephone and email
• Logging service calls via a bespoke database
• Acknowledging receipt of calls/emails
• Updating existing cases with further information
• Providing 2nd line support for hardware/software solutions

The successful candidate will be a strong communicator with exemplary customer service skills. Due to the nature of the role, you must demonstrate patience and professionalism at all times.

Working hours will be Saturday and Sunday, 8am to 6pm, plus bank holidays.

Full product training will be provided which will require attendance during the normal working week.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.