Team Manager
Posted 2 months ago - Expired 3 months ago

Sheffield,
Permanent Full Time
Up to £32,000
3 Applications

Sue Ross Recruitment currently have a fantastic opportunity working with our client, a specialist service provider based in Sheffield, for an experienced and professional Team Manager to support the Operations Director.


Sue Ross Recruitment currently have a fantastic opportunity working with our client, a specialist service provider based in Sheffield, for an experienced and professional Team Manager to support the Operations Director.


Working as part of the Operations Leadership Team, you will be responsible for managing workflows in a busy and varied team with weekly and seasonal peaks, ensuring that strict SLAs are met at all times. You must be passionate about continuous improvement processes and consistently look for ways to ensure continued customer satisfaction.

Duties and responsibilities include;

• Leading and motivating a varied team to deliver excellent results
• Quality monitoring, induction training, and ongoing refresher training
• Managing a budget for the department
• Leading and implementing changes to ensure that new systems and processes are rolled out smoothly
• Assessing workflow, forecasts, and resource needs to implement the most effective resource models for business requirements
• Ensuring all clients are invoiced correctly
• Prioritising performance management, ensuring that any issues are managed correctly and that the team receives adequate recongnition for their work
• Undertaking root cause analysis to determine the reason behind any issues within the team, taking appropriate action from then on

The successful candidate must possess the following skills and experience;

• Strong leadership and communication skills
• Ability to manage a varied and high volume workload
• Experience of creating and implementing organisational transformation in line with business growth
• Financial and budgetary planning
• Managing service delivery across multiple businesses

This is a truly fantastic opportunity to join a successful, growing business with plenty of opportunities for progression and development.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.