Helpdesk Administrator
Posted 14 days ago - Expired 2 days ago

Sheffield, South Yorkshire,
Permanent Full Time
c£17,000 - £19,000
10 Applications

Sue Ross Recruitment currently have a fantastic opportunity working for our client, a specialist service company based in Sheffield. They seek a dynamic and motivated Helpdesk Administrator to join their central team. The role involves providing administrative control of the Helpdesk and also supporting a specialist Project Team. You will be assisting with projects and the administration of all support documentation.




Sue Ross Recruitment currently have a fantastic opportunity working for our client, a specialist service company based in Sheffield. They seek a dynamic and motivated Helpdesk Administrator to join their central team. The role involves providing administrative control of the Helpdesk and also supporting a specialist Project Team. You will be assisting with projects and the administration of all support documentation.

Duties and responsibilities include;

Answering incoming calls on the helpdesk line
Logging support calls and following through to completion
Administrative support to the Project team
Compiling information and reports for distribution as required
Setting up project folders
Ensuring documents are updated
Ensuring hotel and travel bookings are made as and when required for engineers
Filing and archiving as necessary
Liaising with engineers on a daily basis
Liaising with the Resource Manager to obtain engineer availability
Project reporting as and when required
The successful candidate will have previous demonstrable experience in a customer support role. You must also possess strong administration skills and meticulous attention to detail, as well as the ability to prioritise workloads and work to tight deadlines.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.