Customer Service Administrator Posted 24 days ago - Expires in 1 month
Sue Ross Recruitment are currently working with a specialist manufacturing and distribution company who are recruiting for a Customer Service Account Administrator on a 6 month Fixed Term Contract with the possibility of the role becoming permanent.
Sue Ross Recruitment are currently working with a specialist manufacturing and distribution company who are recruiting for a Customer Service Account Administrator on a 6 month Fixed Term Contract with the possibility of the role becoming permanent. This is a thriving business and therefore the role is extremely busy and varied.
Key duties will include:
• Processing orders
• Answering incoming calls from internal and external customers
• Resolving inbound enquires from customers
• Raising credit notes
• Managing and investigating complaints
• Liaising with other 3rd Party Logistics to resolve delivery issues
The aim of the role is to provide continuous customer improvement to the overall customer service. You will ideally have a qualification gained within customer service or administration and it is essential that you have a previous working knowledge of the full Microsoft Suite. To be considered for the role ideal candidates will have an effective telephone manner with the ability to handle difficult calls in a sympathetic but authoritative manner. Our client offers a great work environment but this would only be suited to candidates who enjoys being part of a team culture in a fast paced role.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.