As a business, serving customers is at the heart of everything we do – from colleagues in our stores to those of us in supporting roles.
Tesco was built with a simple mission: to be the champion for customers. Over the years we’ve done this through lots of little, helpful differences: new stores and ways of shopping; service which saves time and makes life simpler; helping to make great food available to all.
Our mission is the same today. Our customers are hard-pressed for both time and money. They want great value and great service. They expect great products which they can buy easily. Wherever we work, they want us to do the right thing – for them, their communities and the environment.
With over 480,000 colleagues around the world in 11 markets, we have the opportunity to improve the shopping experience of millions of people every week.
Small actions, big difference. Helping to make our customers’ lives easier, every day.
In other words – Every Little Helps.
Since we first introduced our Tesco Values more than a decade ago, they have become a vital part of our culture, and an essential underpinning of our growth and success. They ensure that all of us at Tesco understand what’s important – about how we work together as a team and how customers are at the centre of what we do. They are universal values, which have helped guide our people as Tesco has grown into new markets and new countries.
Our three values guide how we make brilliant little differences for customers, colleagues and communities:
Our success is all down to our talented and committed colleagues who work together to get it right for customers every day. We know it’s not just what we do that matters, it’s how we do it too – and we value both equally.
We know that looking after our colleagues in a culture of trust and respect is essential to the success of Tesco. Where colleagues feel recognised and rewarded for the work they do together, where they have the opportunity to get on and where they are supported in their development as they move through their careers in the business – they in turn try their hardest for customers.